Refund policy

REFUND AND RETURN POLICY

We want every Blu Lady Wellness order to arrive correctly and in excellent condition. Please review this policy before making your purchase.

RETURNS

You may request a return within 14 calendar days after your order is delivered.

To qualify for a return, the product must be:

• Unopened, unused and in its original sealed packaging
• In the same condition in which it was received
• Accompanied by the order number or proof of purchase

For health, hygiene and product-integrity reasons, we cannot accept returns of opened or used tinctures, teas, facial-care products, salves, balms, oils or other personal-care products.

To request a return, contact Bluladywellness@gmail.com before mailing the product. If the return is approved, we will provide return instructions and the appropriate return address.

Products returned without prior authorization may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order when it arrives.

If an item is damaged, leaking, defective or different from what you ordered, contact bluladywellness@gmail.com within 3 calendar days of delivery.

Include:

• Your name and order number
• A description of the problem
• Clear photographs of the product, packaging and shipping box

Please retain the product and all packaging until we have reviewed the claim. Once verified, we will determine whether a replacement, store credit or refund is appropriate.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Opened or used tinctures, teas or other consumable products
• Opened or used facial-care, skin-care or body-care products
• Gift cards
• Digital products or downloadable materials
• Products marked final sale
• Custom, personalized or specially prepared orders

If you are uncertain whether your item qualifies for a return, contact us before sending it.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the return results from an incorrect, damaged or defective item sent by Blu Lady Wellness.

Original shipping charges are nonrefundable unless the order was incorrect or arrived damaged due to an error for which Blu Lady Wellness is responsible.

We recommend using a trackable shipping service. Blu Lady Wellness is not responsible for return packages that are lost or damaged in transit.

REFUNDS

We will notify you after the returned item has been received and inspected.

If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or card issuer may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at bluladywellness@gmail.com

ORDER CANCELLATIONS

To request a cancellation, contact us as soon as possible. We cannot guarantee cancellation after an order has entered preparation or has been fulfilled.

Orders that have already shipped must follow the return requirements stated above.

DELIVERY ISSUES

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members and neighbors, and contact the shipping carrier.

Contact us if you require assistance reviewing the tracking information. Blu Lady Wellness will evaluate delivery concerns individually, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address entered during checkout.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because the address supplied was incorrect, incomplete or undeliverable, additional shipping charges may apply before the order can be resent. Original shipping charges are nonrefundable.

CONTACT

For questions about returns, damaged orders or refunds, contact:

Blu Lady Wellness

bluladywellness@gmail.com